Return Policy

Last updated: 6/7/2023

We want you to be completely satisfied with your purchase from our platform. If you are not satisfied with your order, please review our return policy below:

Eligibility:

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns are accepted within 7 days from the date of delivery.

Return Process:

• To initiate a return, please contact our customer support team at info@bravo-group.net or via mobile: 71077007. Provide your order details and a description of the item(s) you wish to return.
• Our customer support team will guide you through the return process, including providing you with the return shipping address.
• You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Refunds:

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be issued to the original payment method used for the purchase.
• Please allow 7 days for the refund to be processed and reflected in your account.

Exchanges:

• We do not offer direct exchanges for returned items. If you wish to exchange a product, please initiate a return as outlined in the return process and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We may require photos or additional information to assess the damage or defect.
• We will provide further instructions on returning the item and may offer a replacement or refund, depending on the circumstances.

Non-Returnable Items:

• Certain items are non-returnable.

Late or Missing Refunds:

• If you haven't received a refund within the specified timeframe, please first check with our support team.

Contact Us:

• If you have any questions or concerns about our return policy, please contact us at info@bravo-group.net. Our customer support team will be happy to assist you.