Shipping Policy

Last updated: 6/7/2023

Thank you for choosing to shop with us! We want to ensure a smooth and transparent shipping experience. Please review our shipping policy below:

Order Processing:

• We strive to process and ship orders as quickly as possible. Orders are typically processed within 3-4 business days from the date of purchase.
• During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods and Carriers:

• We offer various shipping methods to cater to your needs. The available shipping methods will be displayed during the checkout process.
• The shipping carrier will be determined based on factors such as the destination, package weight, and shipping method selected.

Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, destination, and shipping method of your order.
• The applicable shipping charges will be displayed during the checkout process. Please review them carefully before finalizing your purchase.

Shipping Timeframes:

• The estimated delivery timeframes are provided for your reference. However, please note that they are approximate and not guaranteed.
• Delivery times may vary depending on the shipping method, destination, customs clearance, and unforeseen circumstances beyond our control.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package's progress.

International Shipping:

• We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country.
• The recipient is responsible for any additional charges related to customs clearance. Please check with your local customs office for more information.

Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to an incorrect or incomplete address.
• If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you, but we cannot guarantee changes once the order has been shipped.

Order Tracking:

• Once your order has been shipped, you can track its progress using the provided tracking number. Tracking information will be available through the shipping carrier's website.

Shipping Delays or Issues:

• While we strive to deliver your order on time, please note that unforeseen circumstances or events beyond our control may cause shipping delays.
• If you experience any issues or delays with your shipment, please contact our customer support team. We will work with the shipping carrier to resolve the matter to the best of our ability.

Contact Us:

• If you have any questions or concerns about our shipping policy, please contact us at info@bravo-group.net . Our customer support team will be happy to assist you.